Tek-Experts | Tier 2 Azure Networking Support
Nov 2019 – Dec 2025

• Maintained and upgraded IPsec VPN tunnels across Cisco, Fortinet, Palo Alto, and Citrix firewalls.
• Created and supported Point-to-Site tunnels using Active Directory, Radius, and Azure certificates.
• Verified front-end and back-end web applications via Application Gateways and URL routing.
• Diagnosed and resolved Layer 4 Load Balancer issues, ensuring high availability.
• Troubleshot VWAN and ExpressRoute circuits, resolving critical outages under zero-deadline SLAs.
• Conducted Azure Firewall rule reviews and optimized data flow for enterprise clients.

Teleperformance AT&T | Technical Support
Jul 2016 – Aug 2019

• Delivered troubleshooting for internet, phone, and IPTV services.
• Resolved customer issues efficiently, maintaining high satisfaction ratings.

Sutidora de Empaques Hidráulicos | Sales Agent & Mechanic
Mar 2012 – Jun 2016

• Sold and repaired hydraulic equipment, ensuring urgent repairs were completed on time.

Constructora Meco | Fuel Manager
Jan 2009 – Jan 2012

• Managed fuel distribution, coordinated diesel requests with Recope, and oversaw maintenance of stations and tanker trucks.

Education:

• 2022 Az-400 Certification
• 2016 Cisco CNNA v5
• 2011 Office 2010 package
• 2003-2007 Universidad de Costa Rica, incomplete bachelor in Mathematical
• 1996-2001 Liceo de Belen, High School diploma